Terms and Conditions, Complaints Procedure and Personal Data Protection
These Terms and Conditions apply to purchases made through the online shop www.yogashop-hlavice.cz.
The seller is Kamila Neumannova, registered address Hlavice 15, 463 48 Hlavice, Czech Republic, Company ID No.: 70218463, e-mail: info@joga-hlavice.cz, phone: +420 778 083 901 (the "Seller").
The buyer is the person entering into a purchase contract with the Seller. A consumer is a natural person who, outside the scope of their business activity or independent profession, enters into a contract with the Seller or otherwise deals with the Seller. If the buyer provides a Company ID No. in the order or it is clear from the circumstances that the buyer is purchasing in the course of business, the provisions intended solely for consumers do not apply, in particular the right to withdraw from the contract without giving a reason within 14 days.
1. Conclusion of the Purchase Contract
The online shop contains information about the goods, their price, availability and delivery costs. Prices are final unless stated otherwise for specific goods. The Seller is a VAT payer.
The buyer places an order by adding goods to the cart and completing the order form. Before submitting the order, the buyer may check and correct the entered data. By submitting the order, the buyer confirms that they have read these Terms and Conditions.
An automatic order receipt confirmation does not constitute acceptance of the order by the Seller. The purchase contract is concluded only when the Seller confirms the order to the buyer by a separate e-mail or another method. The Seller may refuse an order or propose its amendment, especially if the goods are unavailable, no longer supplied, the supplier's price has changed, or the order contains unclear or incorrect data.
The Seller archives the purchase contract electronically. The order details are sent to the buyer by e-mail.
2. User Account
If the online shop allows it, the buyer may create a user account and place orders after logging in. An order may also be placed without registration if the online shop allows it.
The buyer must provide true and up-to-date data during registration and ordering. Access to the user account is protected by login credentials, and the buyer must protect them against misuse.
The Seller may cancel a user account, especially if the buyer does not use it for a long time or breaches obligations under the purchase contract or these Terms and Conditions. The buyer acknowledges that the user account may not be available continuously, especially due to maintenance of the WEXBO system or related services.
3. Payment Terms
The buyer may pay for the order using the methods stated in the order form, in particular:
- bank transfer to account No. 1259345002/5500,
- cash on delivery,
- cash payment upon personal collection.
When paying by bank transfer, the buyer must wait for the Seller's order confirmation. The purchase price must be credited to the Seller's account within 7 days of order confirmation unless agreed otherwise. The buyer must use the order number as the variable symbol. If the purchase price is not paid on time, the Seller may cancel the order.
Any fees connected with a bank transfer, especially international transfer fees, are borne by the buyer.
4. Delivery of Goods
Goods are delivered using the methods stated in the order form. The Seller usually uses PPL, Ceska posta or another carrier according to current availability.
Unless stated otherwise for the goods or in the order confirmation, the Seller dispatches the goods within 10 days of conclusion of the purchase contract, and in the case of advance payment after the payment has been credited. If the goods cannot be dispatched within this period, the Seller will inform the buyer and propose a replacement delivery date, order change or cancellation.
Delivery costs are stated in the order form before the order is submitted. For heavy or bulky shipments, the delivery price may be determined individually; in such a case, the Seller will request the buyer's consent before the contract is concluded or before the order is changed.
Upon receipt of the shipment, the buyer is advised to check the integrity of the packaging and notify the carrier and the Seller of any visible damage as soon as possible. If the packaging shows signs of unauthorised opening or significant damage, the buyer may refuse to accept the shipment. This does not affect the buyer's statutory rights arising from defective performance.
5. Consumer Withdrawal from the Contract
A consumer has the right to withdraw from the purchase contract without giving a reason within 14 days from the day on which the consumer, or a third person designated by the consumer other than the carrier, takes over the goods. If several items from one order are delivered separately, the period starts on the day of receipt of the last delivery.
The consumer may not withdraw, in particular, from a contract for the supply of goods made to the consumer's requirements or adapted to the consumer's personal needs. This applies especially to exercise mats and other goods customised for the buyer, for example by adjusting the length at the buyer's request.
To withdraw from the contract, the consumer may use the online form available on the Seller's website. The Seller will confirm receipt of a withdrawal submitted through the online form by e-mail without undue delay. The consumer may also send the withdrawal by e-mail to info@joga-hlavice.cz or in writing to Kamila Neumannova, Hlavice 15, 463 48 Vselibice, Czech Republic. To meet the deadline, it is sufficient for the withdrawal to be sent before the period expires.
The consumer must send or hand over the goods back to the Seller without undue delay, no later than 14 days after withdrawal from the contract. The deadline is met if the consumer sends the goods before it expires. The goods must be packaged appropriately to prevent damage during transport.
The consumer bears the cost of returning the goods. The consumer may use any carrier. As a practical option, the consumer may also use PPL services, in particular shipment via a PPL Parcelshop or PPL Parcelbox as "Balik pro tebe" or through the mojePPL application, if these services are available at the relevant time. This option is not mandatory and does not exclude any other return method.
The Seller will refund all payments received from the consumer under the contract, including the cost of the least expensive delivery method offered, no later than 14 days after withdrawal from the contract. The Seller is not obliged to refund the money before receiving the returned goods or before the consumer proves that the goods have been sent back. The refund will be made using the same payment method that the Seller received, unless the Seller and the consumer agree otherwise and provided that no additional costs arise for the consumer. For cash on delivery or cash payments, the Seller usually refunds the money by bank transfer to an account provided by the consumer.
The consumer is liable to the Seller for any decrease in the value of the goods caused by handling the goods in a manner other than necessary to become familiar with their nature, properties and functionality. The Seller may set off the claim for such decrease in value against the refunded amount.
6. Rights Arising from Defective Performance and Complaints
The Seller is liable to the consumer that the goods are free from defects upon receipt, in particular that they correspond to the agreed description, type, quantity, quality, functionality and other agreed properties, are suitable for the usual purpose and are supplied with the necessary accessories and instructions.
The consumer may report a defect that appears within two years of receipt. If a defect appears within one year of receipt, the goods are presumed to have been defective upon receipt unless this is incompatible with the nature of the goods or the defect.
If the goods are defective, the consumer may request removal of the defect by delivery of new defect-free goods or repair, unless the chosen method is impossible or disproportionately costly. The Seller may refuse to remove the defect if this is impossible or disproportionately costly.
The consumer may request a reasonable discount or withdraw from the contract if the Seller refuses to remove the defect or fails to remove it within a reasonable time, the defect appears repeatedly, the defect constitutes a material breach of contract, or it is clear from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience to the consumer. The consumer may not withdraw from the contract if the defect is insignificant.
Complaints may be submitted by e-mail to info@joga-hlavice.cz, by phone at +420 778 083 901 or in writing to Kamila Neumannova, Hlavice 15, 463 48 Hlavice, Czech Republic. In the complaint, the buyer should describe the defect, state the requested method of complaint handling, provide contact details and, if available, proof of purchase.
The Seller will issue the consumer with confirmation of receipt of the complaint, stating the date of complaint, its content, the requested method of handling and the consumer's contact details. The complaint, including removal of the defect, will be handled and the consumer will be informed no later than 30 days from the date of complaint unless the Seller and the consumer agree on a longer period. If this period expires without resolution, the consumer may withdraw from the contract or request a reasonable discount.
The Seller will issue the consumer with confirmation of the date and method of handling the complaint, including confirmation of repair and its duration, or written reasons for rejecting the complaint.
Rights arising from defective performance do not belong to the buyer if the buyer caused the defect. Normal wear and tear caused by ordinary use is not considered a defect.
7. Gifts and Promotional Offers
If the buyer receives a gift together with the goods, the gift agreement is concluded subject to a condition subsequent that if the buyer withdraws from the purchase contract, the buyer must return the gift together with the goods.
8. Complaints and Alternative Dispute Resolution
Buyer complaints are handled by the Seller via e-mail at info@joga-hlavice.cz. The Seller will send information about complaint handling to the buyer's e-mail address.
The Czech Trade Inspection Authority is competent for alternative dispute resolution of consumer disputes arising from the purchase contract: Ceska obchodni inspekce, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, Company ID No.: 000 20 869, website: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/.
The consumer may also contact the European Consumer Centre Czech Republic, website: https://evropskyspotrebitel.cz/.
Supervision over compliance with obligations under consumer protection law is exercised, within its defined scope, by the Czech Trade Inspection Authority. Supervision over personal data protection is exercised by the Office for Personal Data Protection.
9. Personal Data Protection
The controller of personal data is Kamila Neumannova, Hlavice 15, 463 48 Vselibice, Czech Republic, Company ID No.: 70218463, e-mail: info@joga-hlavice.cz.
The Seller processes buyers' personal data mainly in the scope of name and surname, business name, billing and delivery address, e-mail, phone number, order data, payment data, IP address and, where applicable, Company ID No. and VAT ID No. of a self-employed person.
Personal data are processed for the following purposes:
- negotiation and performance of the purchase contract,
- order, payment, delivery, complaint and withdrawal handling,
- compliance with legal obligations, especially accounting, tax and archiving obligations,
- protection of the Seller's legal claims,
- administration of the user account, if the buyer creates one.
The legal basis for processing is mainly performance of a contract, compliance with legal obligations and the Seller's legitimate interest. If the Seller sends newsletters or other commercial communications in the future on the basis of consent, the buyer may withdraw consent at any time. The Seller currently does not send newsletters without the buyer's consent.
Personal data may be transferred to persons involved in order processing or operation of the online shop, especially the WEXBO e-shop platform provider, carriers, payment, accounting, IT and hosting service providers, and public authorities where required by law.
Personal data are stored for the time necessary to perform the contract and subsequently for the period required by law or necessary to protect legal claims. Accounting and tax documents are stored for the period required by law, usually 10 years.
The buyer has the right to request access to personal data, rectification or erasure, restriction of processing, the right to object to processing, the right to data portability and the right to lodge a complaint with the Office for Personal Data Protection, website: https://www.uoou.cz/.
The buyer may exercise these rights by e-mail to info@joga-hlavice.cz or in writing to the Seller's address. In case of doubt, the Seller may request reasonable verification of the applicant's identity.
10. Cookies
The website uses cookies and similar technologies. Cookies are small text files stored on the website visitor's device.
The Seller uses necessary technical cookies of the WEXBO e-shop platform, which are required for the operation of the website, shopping cart, order process, user login, security and storage of basic website settings. These cookies may be used without the visitor's consent because they are necessary to provide a service requested by the visitor.
The website also uses analytical cookies of Google Analytics, which help the Seller understand website traffic and use. Analytical cookies are stored only on the basis of the visitor's consent given through the cookie banner or a similar website setting. Consent may be withdrawn or changed at any time in the cookie settings, if this option is available on the website, or through the internet browser settings.
The visitor may also restrict or disable cookies in their internet browser. Restricting technical cookies may cause some parts of the online shop not to function correctly, especially the shopping cart, login or order completion.
When Google Analytics is used, data may be processed by Google Ireland Limited and further transferred within the Google group in accordance with the terms of that service. Details of Google's data processing are available in Google's privacy documentation.
11. Final Provisions
If the relationship established by the purchase contract contains an international element, it is governed by Czech law. The choice of Czech law does not deprive a consumer of the protection provided by mandatory provisions of the law of the country of the consumer's habitual residence, where such provisions apply.
If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions.
The Seller may amend these Terms and Conditions. The Terms and Conditions effective at the time the order is submitted are decisive for the buyer.
These Terms and Conditions are effective from 1.6. 2026.